We deliver your rewards via email, so make sure you check your spam and promotional folders to make sure our email didn’t slip through the cracks.
When you collect enough EcoPoints to earn a reward, we’ll deliver them to you via email (it’s better for the planet that way). To make sure that happens, we recommend:
Gmail users—move EcoCart to your primary inbox
- On your phone? Hit the 3 dots at the top right corner, click “Move to” then “Primary”
- On desktop? Back out of this email then drag and drop this email into the “Primary” tab near the top left of your screen
Apple mail users—tap on our email address at the top of this email (next to “From:” on mobile) and click “Add to VIPs”
Everyone else—follow these instructions
Once you have accumulated enough EcoPoints to earn a reward, go to the EcoCart extension > Account tab > EcoPoints tab.
Then, select your reward, click redeem, and an email will be sent to you with information about the project you’re contributing to or your e-gift card. You’ll only be able to redeem rewards you have enough EcoPoints for.
When did you make your transaction? EcoPoints could take anywhere from a few minutes to a few days to show up on your balance. If it has been 7 days and you still aren’t seeing the right number of points, reach out to us at firstname.lastname@example.org or by clicking the “contact us” button on the bottom right of the screen.
Are you logged into your EcoCart account? EcoPoints will only be visible if you’re logged into your EcoCart account. Check this by clicking the EcoCart plane icon, then check to see if your EcoPoints balance shows up at the bottom of the menu. If it does not, that means you need to log in by clicking the leaf icon and choosing your login method.
Did you make a purchase from a site that offers EcoPoints? EcoCart is not available on every website under the sun, so you’ll only earn EcoPoints and rewards from sites that offer carbon neutral shopping. When in doubt, click on the EcoCart plane in your browser to see if the website you’re on qualifies.
Did you click the “Make my order carbon neutral” button? Before you checkout, you need to activate EcoCart by clicking the big green button that pops up on your screen.
EcoPoints are what make up the free EcoCart rewards system. You earn EcoPoints every time you make your order carbon neutral with EcoCart that you can redeem for earth-saving rewards like planting trees or giving clean water to families. OR you can use your EcoPoints just like cash, and redeem them for gift cards at your favorite stores!
You’ll often see EcoPoints multipliers next to stores that indicate you’ll earn 2x or 3x the typical amount of EcoPoints when shopping at that store. Without an EcoPoints multiplier, $1 spent = 10 EcoPoints.
After you click the “make my order carbon neutral” button while shopping at your favorite stores, we determine the carbon emissions of your unique order and give you a notification that tells you the lbs of CO2 you will offset with your order and the number of EcoPoints you’ll receive.
You can then see Your Balance of EcoPoints in the Account tab of your browser extension and redeem your EcoPoints for eco-rewards or gift cards (Note: it could take a few hours for your EcoPoint balance to be updated). Once you have enough EcoPoints, select your reward, click redeem, and an email will be sent to you with information about the project you’re contributing to or your e-gift card.
As a bonus, EcoCart also automatically plants 10 trees for each 500 EcoPoints you earn! You can see your progress towards this automatic reward in the Your Rewards section of the account tab, or in the little donut on the bottom right of the extension.