I’m not receiving my rewards
We deliver your rewards via email, so make sure you check your spam and promotional folders to make sure our email didn’t slip through the cracks.
When you collect enough EcoPoints to earn a reward, we’ll deliver them to you via email (it’s better for the planet that way). To make sure that happens, we recommend:
Gmail users—move EcoCart to your primary inbox
- On your phone? Hit the 3 dots at the top right corner, click “Move to” then “Primary”
- On desktop? Back out of this email then drag and drop this email into the “Primary” tab near the top left of your screen
Apple mail users—tap on our email address at the top of this email (next to “From:” on mobile) and click “Add to VIPs”
Everyone else—follow these instructions