With manufacturing defects, shipping mishandling, and porch piracy becoming more commonplace, your shoppers deserve a tailored option to protect themselves from these issues that doesn’t overwhelm your current customer support team.
Delivery issues are unique to each industry and the products they offer, which is why we partner with ShipInsure to offer the ability for merchants to customize the claim reasons shoppers can file with. From loss, theft, damage in transit, manufacturing defects, the wrong item being sent, and other issues that create headaches for your business.
Our integration with ShipInsure transparently approves 97% of all claims while simultaneously protecting you from fraudulent customers.
In three easy steps, your shoppers can submit their claims 24/7 without adding workload to your internal customer service team.
